Discreet & Convenient Self-Collection
Prefer to collect your order at your own convenience? Choose Locker Pickup for a discreet, secure, and hassle-free self-collection option.
Locker Pickup is available 24/7, so there is no need to wait at home for your parcel or arrange a delivery time.
How to Select a Locker Location
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Go to your Cart.
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Select “ Islandwide Locker Pickup & Kaki Bukit Self Collection”.
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Enter your postal code.
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Choose your preferred locker location.
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Proceed to Checkout.
Locker Pickup Rates
FREE for orders above $55
$6.00 for orders of $55 and below
Where Can I Find Locker Locations?
You can search for available pickup locations via Locker Alliance or POPStation.
Simply enter your postal code during checkout to find lockers conveniently located near you.
How Does Locker Pickup Work?
Choose Locker Pickup during checkout and select your preferred locker location.
Once your parcel has been delivered to the locker, you will receive an SMS and email notification with the collection details.
You can then collect your parcel at your convenience, 24 hours a day, 7 days a week.
How Will I Know When My Parcel Is Ready?
You will receive an SMS and email notification once your parcel is ready for collection.
Please wait for this notification before heading to the locker.
How Long Do I Have to Collect My Parcel?
You will have 72 hours from the time you receive the SMS, email notification or Delivery Advice to collect your parcel.
If your parcel is not collected within 72 hours, it may be returned.
What If I Forgot to Select a Locker?
Please contact us by text or email as soon as possible, before your order has been packed.
If no locker location is provided in time, we will select a locker nearest to the postal code stated in your order by default.
What If My Selected Locker Is Full?
If your selected locker is full, our delivery partner may attempt delivery up to 2 additional times.
Please ensure that the phone number provided with your order is correct and contactable, as the delivery partner may need to reach you.
If delivery to the locker remains unsuccessful, you may be contacted to arrange delivery to an alternative valid address.
Why Is a Different Locker Showing in My Tracking Status?
Your parcel may pass through other lockers or processing locations before arriving at your selected pickup locker.
This is normal.
You will be notified once your parcel is ready for collection at the designated locker, typically within 2–4 working days.
My Status Shows “Returned Parcel at Locker by Customer”. Is This Normal?
Yes. This may appear as the initial tracking status after your parcel has been posted.
Your parcel should continue through the delivery process and is typically ready for collection within 2–4 working days.
Please wait for the SMS or email confirming that your parcel is ready before heading to the locker.
Can Someone Else Collect My Parcel?
Yes.
You may authorise someone else to collect your parcel on your behalf by forwarding them the relevant SMS, email notification or Delivery Advice.
Please only share these collection details with someone you trust, as you are responsible for providing the collection information to the authorised person.
Is Cash on Delivery Available?
No. Cash on Delivery (COD) is not available for Locker Pickup.
Please complete payment during checkout using one of the available online payment methods, such as:
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PayPal
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PayNow
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Bank Transfer
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Credit or Debit Card
Why Choose Locker Pickup?
Locker Pickup gives you greater flexibility and privacy when receiving your order.
You can:
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Collect your parcel 24/7
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Choose a locker that is convenient for you
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Avoid waiting at home for a delivery
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Enjoy a secure and discreet collection experience
Once your parcel is ready, simply follow the instructions in your SMS or email and collect it whenever it suits you.